Refund policy
Right of Withdrawal (European Union)
Under EU consumer law, you have the right to cancel or return your order within 14 days of receiving the item(s).
This right does not apply to:
- Custom or made-to-order items
- Earrings or other sealed items once the seal has been broken
These exclusions are in accordance with EU regulations.
Return Conditions
To be eligible for a return, the item must:
- Be in the same condition as received
- Be unworn and unused
- Be returned in its original packaging
- Include proof of purchase
Returns that do not meet these conditions may be refused.
Return Shipping Costs
We are a small artisan business run out of love for our craft rather than for profit.
For this reason, return shipping costs are the responsibility of the customer and are not reimbursed. All returns must be sent to the Netherlands.
The original shipping costs paid at checkout will be refunded once a return is accepted, in accordance with EU law.
How to Request a Return
To request a return, please request one in your customer account. If you cannot log in, contact us with your name and order number at:
info@spiritbrooke-and-everstar.com
If your return is approved, we will provide you with the return address.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can resolve the issue appropriately.
In these cases, return shipping costs will of course be covered by us.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item and place a new order once the return is approved.
Orders Outside the European Union
For orders shipped outside the European Union, no statutory right of withdrawal applies.
Returns are only accepted if the item arrives defective or incorrect.
If there is an issue with your order, please contact us and we will work with you to find a suitable solution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since approval, please contact us at:
info@spiritbrooke-and-everstar.com